IT Helpdesk

Solve all your software and hardware
problems with just one call
Enables you to solve all your software and hardware problems with just one call, 7 days a week, 24 hours a day.* If a problem cannot be resolved, Help Desk will dispatch the call to an on-site service engineer.

*Excluding New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Features and benefits:

  • 24/7 live Help Desk and call dispatch service*
  • "How to" assistance on desktop applications, operating systems, networks, connectivity and hardware diagnostic
  • Dispatch for on-site repairs to designated authorized service provider
  • Full support for products in and out of warranty
  • Every call taken to resolution
  • Easy registration and real-time reporting through a secure website

SUPPORTED SOFTWARE LIST

  • Microsoft Windows 95/98/Me/NT 4.0/2000/XP/Vista
  • MICROSOFT SERVER SUPPORT
  • Adobe Acrobat
  • Citrix ICA Clients for Windows
  • IBM Lotus Notes Client
  • IBM Lotus SmartSuite for Windows
  • Interact Commerce ACT! for Windows
  • McAfee Virus Scan
  • Microsoft Access
  • Microsoft Excel
  • Microsoft FrontPage
  • Microsoft MapPoint
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Microsoft Visio
  • Microsoft Word
  • Microsoft Works
  • Symantec Norton Antivirus
  • Symantec PC Anywhere
  • Symantec WinFax Pro
  • WinZip Computing WinZip
  • Microsoft Windows NT/2000/2003 Server
  • Microsoft Exchange Server
  • Microsoft Application Center Server
  • Microsoft BizTalk Server
  • Microsoft Windows Storage Server
  • Microsoft Internet Security
  • and Acceleration Server
  • Microsoft Small Business Server
  • Microsoft Commerce Server
  • Microsoft SharePoint Portal Server
  • Microsoft SQL Server
  • Microsoft Systems Management Server
  • Microsoft Content Management Server
  • Microsoft Virtual Server
  • NOVELL SERVER SUPPORT
  • Novell BorderManager 3.7
  • Novell Client for Windows
  • Novell eDirectory 8.7
  • Novell GroupWise 6.5
  • Novell Netware 3x - 6.5
  • Novell ZENworks

CONNECTIVITY

  • 3Com
  • Cisco Systems
  • Citrix Systems
  • D-Link Systems
  • Extreme Networks
  • Linksys
  • Proxim

SUPPORTED HARDWARE LIST

  • 3Com
  • Acer
  • Aladdin Systems
  • Brother
  • BlackBerry
  • Cisco Systems
  • Dell
  • Epson
  • Extreme Networks
  • Gateway
  • Hewlett-Packard
  • Hypercom
  • IBM
  • Iomega
  • Juniper Networks
  • Lexmark
  • Micron Technology
  • NEC
  • Palm
  • Proxim
  • SonicWALL
  • Sony Electronics
  • Tektronix
  • Toshiba
  • Viisage
  • WatchGuard Technologies
  • Xerox
  • Zebra Technologies